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How to get a BSNL duplicate bill ?

How to get a BSNL duplicate bill ?
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Duplicate Bills indicating the bill amount can be obtained from the Customer Relations Officer of your Zone. The same can also be obtained from the Accounts Officer Telephone Revenue of your zone. No fee is levied for this facility. Details of the outstanding bills can also be known through Interactive Voice Response Systems (IVRS) wherever installed.? Fax image of the bill can be obtained through IVRS.
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